This page explains our delivery and exchange policy in accordance with European Union consumer protection laws.

🧵 Handmade & Made-to-Order Products

All products sold on gartera.com are handmade and crafted individually for each order.

  • Each item is produced only after an order is placed
  • Products are made according to the customer’s selected options and specifications
  • Due to the made-to-order nature, each item is unique

🚚 Delivery

Processing Time

  • Production and processing time: 1-3 business days
  • Each item is handcrafted before shipment

Estimated Shipping Time

  • EU: 1–3 business days
  • UK: 2–6 business days
  • USA: 2–5 business days
  • Other countries: 7–20 business days

Delivery times are estimates and may vary due to carriers or customs.

Shipping Costs

Shipping costs are calculated at checkout based on destination and order details.

Customs & Duties

For orders outside the EU, customs duties or import taxes may apply and are the responsibility of the customer.

🔁 Returns & Exchanges Policy

❌ No Returns (Made-to-Order Exception)

In accordance with EU Consumer Rights Directive (2011/83/EU, Article 16),
the right of withdrawal does not apply to goods that are made to the consumer’s specifications or clearly personalized.

➡️ Returns are not accepted for made-to-order and handmade products.

🔄 Exchanges (7 Days)

We offer exchanges only, subject to the following conditions:

  • Exchange requests must be made within 7 days of receiving the order
  • Items must be unused, in original condition and packaging
  • Exchange is subject to approval

To request an exchange, contact us at:

📧 contact@gartera.com

Please include:

  • Order number
  • Reason for exchange
  • Photos (if applicable)

Exchange Shipping Costs

  • Shipping costs for exchanges are the responsibility of the customer
  • We recommend using a trackable shipping method

📦 Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the issue
  • We will arrange a replacement or exchange where applicable

📩 Contact

For delivery or exchange inquiries:

📧 contact@gartera.com