FREQUENTLY ASKED QUESTIONS
Yes, all product photos on our website show the actual items we create and sell.
Each piece is carefully handcrafted, so slight variations in texture or color may occur, making every item unique while maintaining the same design and quality shown in the photos.
After completing your purchase, a confirmation email with your order details and receipt will be sent to your email address.
You can also view your order history and receipts by logging into your account on our website under My Account → Orders.
All our products are made exclusively to order and crafted individually for each customer.
For this reason, returns are not accepted.
However, we do offer a size exchange within 7 days of receiving your order if the item does not fit.
The product must be unused, unworn, and in its original condition.
Please contact us before sending the item back. Once your exchange request is approved, we will provide detailed instructions.
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue, and we will assist you promptly.
Yes, most of our products are handcrafted and can be restocked.
If an item is marked as “out of stock,” feel free to contact us — we will gladly inform you about availability or production time for that item.
We ship worldwide.
Available shipping options and delivery times are displayed during checkout and may vary depending on your location.
If you have any questions about shipping to a specific country, please contact us before placing your order.
